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Terms of Service

Effective date: April 1, 2026

PLEASE READ THESE TERMS OF SERVICE (THE "TERMS" OR "AGREEMENT") CAREFULLY BEFORE USING THE SERVICE PROVIDED BY TROWT ("TROWT," "WE," "US," OR "OUR"). BY ACCESSING OR USING THE SERVICE, CLICKING "I ACCEPT," OR CREATING AN ACCOUNT, YOU ("YOU," "YOUR," "CUSTOMER," OR "USER") AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED BY REFERENCE.

IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICE.

IMPORTANT NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER IN SECTION 16. PLEASE READ SECTION 16 CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. YOU MAY OPT OUT OF THE ARBITRATION PROVISION WITHIN 30 DAYS OF ACCEPTING THESE TERMS (SEE SECTION 16.3 FOR DETAILS).

1. Service Description

1.1 What Trowt Is

Trowt is a cloud-based social media marketing platform powered by artificial intelligence. The Service provides:

The Service performs automated background processing to maintain functionality and improve recommendations. This includes periodic collection of social media metrics, automatic refresh of authentication tokens, scheduled strategy reviews, content planning checks, market research updates, and consolidation of AI assistant memory. These processes run on your behalf and do not require manual action.

1.2 Key Definitions

1.3 Modification of the Service

Trowt reserves the right to modify, update, or discontinue any feature or aspect of the Service at any time, with or without notice. We will not materially decrease the core functionality of the Service without providing at least 30 days' advance notice via email or in-app notification. Fees are non-refundable in the event of feature changes, and you are responsible for maintaining copies of your content outside the Service.

2. Eligibility

To use the Service, you must:

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

3. Accounts and Registration

3.1 Account Information

You must provide accurate, complete, and current information when creating your account. You are responsible for keeping your account information up to date. You may register using an email and password or through Google OAuth authentication.

3.2 Account Responsibility

You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. You must notify Trowt immediately at legal@trowt.app if you become aware of any unauthorized access to or use of your account. Trowt will not be liable for any loss or damage arising from unauthorized access to your account, unless such access was caused by Trowt's negligence.

3.3 Organization and Roles

Customers manage their Organization structure, including assigning roles (such as owner, admin, and member) and configuring permissions for each User. The Customer is solely responsible for:

Trowt is not liable for content that has been approved and published through the workflow by authorized Users within your Organization.

4. Social Media Connections

4.1 OAuth Authorization

By connecting your Instagram or LinkedIn account to Trowt, you authorize Trowt to access data from those platforms in accordance with the OAuth scopes you grant. Specifically:

Instagram (via Meta):

LinkedIn:

You may disconnect your social media accounts at any time through the Service. When you disconnect an account, Trowt will delete the associated OAuth tokens, imported posts, and platform-specific analyses. Certain data, such as previously generated content, strategies, and historical metrics for posts published through Trowt, will be retained.

4.2 Third-Party Platform Compliance

You must comply with all applicable terms, policies, and guidelines of the social media platforms you connect to Trowt, including:

Trowt is not responsible for any penalties, restrictions, suspensions, or other actions taken by Instagram, LinkedIn, or any other third-party platform against your account. Content published through Trowt becomes subject to the respective platform's terms upon publication.

4.3 Token Management

Trowt stores OAuth tokens to maintain your social media connections. LinkedIn tokens are refreshed automatically when possible. Instagram tokens may require periodic reconnection, and you will be notified when reconnection is needed. You are responsible for maintaining active connections to ensure uninterrupted service.

5. AI-Generated Content

5.1 Nature of AI Content

Content generated by Trowt's AI features is produced by Google Gemini AI models, based on your brand data, content strategy, and marketing objectives. AI output is provided as a tool to assist your marketing efforts. It is not a guarantee of quality, accuracy, suitability, or compliance with any particular standard or platform policy.

5.2 User Responsibility

No AI-generated content is published to any social media platform without your explicit approval. You are solely responsible for:

Once you approve and publish content, you bear full responsibility for that content. Trowt's approval workflow is a product feature designed to give you control over publishing. It does not constitute a review, endorsement, or guarantee by Trowt of any content.

5.3 AI Limitations and Disclaimers

You acknowledge and agree that:

5.4 Rich AI Assistant

Rich is Trowt's AI marketing assistant. Rich maintains persistent memory, including conversation context, brand notes, market research findings, and a knowledge base specific to your Organization. This memory is used solely to improve the quality and relevance of Rich's recommendations for your Organization.

Rich's recommendations are suggestions only and do not constitute professional marketing, legal, financial, or business advice. You should exercise your own judgment when acting on Rich's recommendations.

You may request deletion of Rich's memory data at any time by contacting us at legal@trowt.app. Memory data is consolidated daily through automated processes to improve recommendation quality.

5.5 AI Provider Terms

Trowt's AI features are powered by the Google Gemini API. Your brand data, content, conversation history, and other information necessary for AI processing are transmitted to Google's servers for processing. In accordance with Google's API terms, data submitted through the Gemini API is not used by Google to train its general AI models.

Trowt also uses LangSmith (by LangChain, Inc.) for AI observability and monitoring purposes. Prompts and AI responses may be transmitted to LangSmith for performance monitoring and quality assurance.

By using the Service, you acknowledge and consent to the processing of your data by these third-party AI providers as described in our Privacy Policy.

6. User Content

6.1 Ownership

You retain all ownership rights to your User Content. You also retain ownership of AI-Generated Content created through the Service. Trowt does not claim any ownership interest in your User Content.

6.2 License Grant to Trowt

By using the Service, you grant Trowt a worldwide, non-exclusive, royalty-free license to:

This license terminates when you delete your content or close your account, except to the extent that content has already been published to third-party platforms, or as reasonably necessary for backup, archival, or legal compliance purposes.

6.3 Content Representations and Warranties

You represent and warrant that:

6.4 Content Monitoring

Trowt is not obligated to monitor User Content, but reserves the right to review, remove, or disable access to any content at our sole discretion, including content that we believe violates these Terms or applicable law. We may also suspend or terminate accounts that are found to be in violation of these Terms.

7. Prohibited Conduct

You agree not to, and will not permit any User to:

8. Intellectual Property

8.1 Trowt's Ownership

Trowt owns the Service and all related intellectual property, including all software, code, design, user interfaces, AI prompts, AI models (as implemented within the Service), Rich assistant technology, algorithms, documentation, and any updates, modifications, or derivative works thereof. No implied licenses are granted under these Terms, and all rights not expressly granted to you are reserved by Trowt.

8.2 Feedback

If you provide Trowt with any feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you grant Trowt an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate such Feedback into the Service for any purpose, without any obligation to you. Trowt will not publicly identify you as the source of any Feedback.

8.3 Service Data

Trowt may collect and use aggregated, anonymized data derived from your use of the Service ("Service Data"). Trowt owns all Service Data. Service Data will not contain personally identifiable information and cannot be used to identify you or your Organization. Trowt may use Service Data for product improvement, benchmarking, analytics, and other business purposes.

9. DMCA and Intellectual Property Protection

9.1 Respect for Intellectual Property Rights

Trowt respects the intellectual property rights of others and expects its Users to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us.

9.2 DMCA Notification Procedure

If you believe that your copyrighted work has been used or copied in a way that constitutes copyright infringement through the Service, please provide our designated agent with a written notification containing the following information, in compliance with 17 U.S.C. Section 512:

Designated Agent for DMCA Notices:
Trowt
Attn: Legal Department
Email: legal@trowt.app
Address: Rua Turunas, 78, Americana, São Paulo, Brazil

9.3 Counter-Notification

If you believe that your content was removed or disabled as a result of a mistake or misidentification, you may submit a counter-notification to our designated agent. A valid counter-notification under 17 U.S.C. Section 512(g) must include:

If we receive a valid counter-notification, we will restore the removed content within 10 to 14 business days, unless the copyright owner files a court action seeking to restrain the allegedly infringing activity.

9.4 Repeat Infringers

Trowt maintains a policy of terminating the accounts of Users who are repeat infringers of intellectual property rights, in appropriate circumstances and at our sole discretion.

9.5 False Notifications

Any person who knowingly makes a material misrepresentation in a notification of claimed infringement or a counter-notification may be liable for damages under 17 U.S.C. Section 512(f), including costs and attorneys' fees.

10. Payment Terms

10.1 Fees and Pricing

Access to certain features of the Service requires payment of fees ("Fees") as described on the applicable pricing page or order. All Fees are stated in U.S. dollars for the U.S. market. Trowt reserves the right to modify its Fees or introduce new fees at any time. If we change our Fees, we will provide you with at least 30 days' advance notice. You may choose not to renew your subscription if you do not agree with any revised Fees. Except as expressly stated in these Terms, all Fees are non-refundable.

10.2 Subscription and Billing

Subscriptions are billed on a recurring basis (monthly or annually, as selected by you). Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription through your account settings or by contacting us at legal@trowt.app. Upon cancellation, your access to paid features will continue until the end of your current billing period and will then be downgraded to the free tier, if available.

10.3 Taxes

All Fees are exclusive of taxes. You are responsible for paying all applicable taxes, including sales tax, use tax, value-added tax, and any other governmental assessments associated with your use of the Service, excluding taxes based on Trowt's income.

10.4 Payment Authorization

By providing a payment method, you authorize Trowt (or our payment processor) to charge the applicable Fees, including recurring charges, to your payment method without further authorization until you terminate your subscription or change your payment method. You are responsible for keeping your payment information current and accurate.

10.5 Failure to Pay

If payment is not received when due, Trowt may suspend your access to the Service until all outstanding amounts are paid. Trowt may attempt to charge your payment method multiple times for overdue amounts. If you believe you have been billed incorrectly, you must contact us at legal@trowt.app within 60 days of the billing date in question to request a review.

11. Term and Termination

11.1 Term

These Terms are effective from the date you first accept them or use the Service and continue until terminated in accordance with this Section.

11.2 Termination by User

You may terminate your use of the Service at any time by canceling your subscription through your account settings or by sending a written request to legal@trowt.app. Upon termination:

11.3 Termination by Trowt

Trowt may terminate or suspend your access to the Service:

11.4 Effect of Termination

Upon termination of these Terms:

You are solely responsible for exporting any User Content before your account is terminated.

11.5 Survival

The following sections will survive any termination or expiration of these Terms: Section 6.2 (License Grant to Trowt, solely with respect to content already published), Section 8 (Intellectual Property), Section 9 (DMCA), Section 12 (Confidentiality), Section 13 (Disclaimers), Section 14 (Limitation of Liability), Section 15 (Indemnification), Section 16 (Dispute Resolution and Arbitration), Section 17 (Governing Law), and Section 18 (General Terms).

12. Confidentiality

12.1 Definition

Trowt's Confidential Information includes non-public features, functionality, performance data, AI prompts, algorithms, pricing, and business information related to the Service.

Customer's Confidential Information includes brand data, User Content, business information, social media account credentials (as stored by the Service), and other proprietary information provided to Trowt.

Exclusions. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (d) is lawfully received from a third party without restriction on disclosure.

12.2 Protection

Each party agrees to: (a) use reasonable care to protect the other party's Confidential Information (no less than the care it uses for its own confidential information); and (b) use the other party's Confidential Information only for the purposes of this Agreement. Either party may share the terms of this Agreement with prospective investors or acquirers under a duty of confidentiality.

12.3 Compelled Disclosure

A party may disclose the other party's Confidential Information if required by law, regulation, or court order, provided that the disclosing party gives the other party prompt notice (to the extent legally permitted) and reasonable assistance if the other party wishes to contest the disclosure.

13. Disclaimers / No Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TROWT DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, TROWT'S WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT PERMITTED BY APPLICABLE LAW.

14. Limitation of Liability

14.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TROWT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

14.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TROWT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO TROWT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

14.3 Essential Basis

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND TROWT. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BASED, WHETHER YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

15. Indemnification

You agree to indemnify, defend, and hold harmless Trowt and its affiliates, officers, directors, employees, and agents from and against any and all third-party claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Trowt reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

16. Dispute Resolution and Arbitration

16.1 Binding Arbitration

Except as set forth in Section 16.2, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved through final and binding arbitration, rather than in court. You acknowledge and agree that you are waiving the right to a trial by jury.

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. The arbitrator will have exclusive authority to resolve any Dispute, including questions of arbitrability.

16.2 Exceptions

The following Disputes are not subject to the arbitration provision above:

16.3 Opt-Out

You may opt out of this arbitration provision by sending a written notice to legal@trowt.app within 30 days of the date you first accept these Terms. Your opt-out notice must include your name, mailing address, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor Trowt will be required to arbitrate Disputes, and the dispute resolution provisions in Section 17 will apply.

16.4 Process

Before initiating arbitration, the party raising the Dispute must send a written notice describing the claim to the other party. For notices to Trowt, send them to legal@trowt.app. After receiving notice, the parties will attempt to resolve the Dispute through good faith negotiation for a period of 30 days. If the Dispute is not resolved within 30 days, either party may proceed to arbitration. All arbitration proceedings will be conducted on a confidential basis.

16.5 Fees

For claims under US $10,000, Trowt will reimburse your arbitration filing fees. The arbitrator may award costs and fees to the prevailing party as allowed under applicable law. If the arbitrator determines that your claim was frivolous or brought for an improper purpose, you agree to pay all arbitration fees and costs.

16.6 No Class Actions

ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

16.7 Modifications to Arbitration

If Trowt makes a material change to this arbitration provision (other than a change to the notice address), you may reject that change by sending written notice to legal@trowt.app within 30 days of the change. If you reject the change, you will be bound by the arbitration provision as it existed immediately before the change.

16.8 Enforceability

If the class action waiver in Section 16.6 is found to be unenforceable, then the entirety of this arbitration provision will be null and void, and the Dispute will be resolved in court under the jurisdiction specified in Section 17. If any other provision of this Section 16 is found to be unenforceable, the remaining provisions will continue to apply.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

If arbitration does not apply to a Dispute (whether by opt-out, exception, or unenforceability), or for any action not subject to arbitration, you and Trowt agree to submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND TROWT EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

18. General Terms

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable order or subscription terms, constitute the entire agreement between you and Trowt regarding the Service and supersede all prior agreements, proposals, or representations.

18.2 Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to accomplish its original intent, and the remaining provisions will remain in full force and effect.

18.3 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of Trowt. Trowt may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets without your consent. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their successors and permitted assigns.

18.4 Waiver

The failure of Trowt to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Trowt.

18.5 Force Majeure

Trowt will not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events beyond Trowt's reasonable control, including: natural disasters, acts of God, war, terrorism, government actions, pandemics, epidemics, strikes, third-party hosting or infrastructure failures, social media platform API outages or changes, internet service disruptions, or power failures.

18.6 Independent Contractors

The relationship between you and Trowt is that of independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between the parties.

18.7 No Third-Party Beneficiaries

These Terms are for the benefit of you and Trowt only. No third party has the right to enforce any provision of these Terms.

18.8 Electronic Communications

By creating an account or using the Service, you consent to receiving electronic communications from Trowt, including emails, in-app notifications, and other messages. You agree that all agreements, notices, disclosures, and other communications that Trowt provides to you electronically satisfy any legal requirement that such communications be in writing.

18.9 Export Controls

You agree to comply with all applicable U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and sanctions programs administered by the Office of Foreign Assets Control (OFAC). You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, and that you are not listed on any U.S. government list of prohibited or restricted parties.

18.10 International Use

The Service is primarily intended for users located in the United States. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with all applicable local laws. Your data may be transferred to and processed in the United States, as described in our Privacy Policy.

18.11 No Support Obligation

Trowt may, but is not obligated to, provide customer support in connection with the Service. Any support provided will be at Trowt's discretion and in accordance with our published support policies.

18.12 Notice to California Residents

Under California Civil Code Section 1789.3, California users of the Service are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact Trowt at legal@trowt.app.

19. Modifications to Terms

Trowt may update or modify these Terms at any time. If we make material changes, we will provide at least 30 days' advance notice via email or in-app notification before the changes take effect. We will also update the "Effective Date" at the top of these Terms.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree with the modified Terms, you should discontinue your use of the Service before the changes take effect.

20. Contact Information

If you have any questions about these Terms, please contact us:

Trowt
Email: legal@trowt.app
Address: Rua Turunas, 78, Americana, São Paulo, Brazil

These Terms of Service were drafted in compliance with the Federal Arbitration Act, the Digital Millennium Copyright Act (17 U.S.C. Section 512), the Children's Online Privacy Protection Act (COPPA), U.S. export control regulations, and applicable state consumer protection laws including California Civil Code Section 1789.3.